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FAQ

We understand that visiting a medical center can raise a lot of questions. To make things easier, we’ve compiled answers to some of the most common queries our patients have. Whether you’re wondering about appointments, prescriptions, or specific services, this section is here to provide you with clear and helpful information.
If you don’t find the answer you’re looking for, please feel free to contact us directly – our team is always happy to assist!
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How can I book an appointment?You can book an appointment online through our website, via the patient portal, or by calling us directly.
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Can I access my test results online?Yes! Enrolled patients can access test results through the patient portal (Manage My Health) once reviewed by a doctor.
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How do I update my contact details?You can update your details online via the patient portal, by calling or visiting the clinic.
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Do you accept walk-in patients?We recommend booking an appointment to ensure availability. However, we do accommodate walk-ins for urgent cases, subject to doctor availability.
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What are your opening hours?We're opening Monday to Friday - 8:30am to 4:30pm.
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Why do I need to provide identification?Identification is required to confirm your eligibility for publicly funded healthcare in New Zealand
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Can I enrol my family members?Yes! Please note that each family member needs to complete their own enrolment form and provide their identification documents.
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What if I’m not eligible for publicly funded healthcare?If you’re not eligible, you can still see a doctor at our clinic, but these will be with our non-funded fees. If your insured we will give you an invoice you can use to make a claim through your insurance provider . Contact us in person or by phone for more information.
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Do I need to re-enrol every year?No, but you must update us if your personal or contact details change. If you haven't been seen in the last three years we may contact you to confirm enrolment.
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